Eleven days after the failed delivery and installation of $3200 in kitchen appliances, Courtney of Whirlpool Customer Service called me. This after I sent multiple calls and emails.
The last was directed through Whirlpool's corporate website to Jeff Fetteg, the company's chief executive officer. Courtney actually made it worse by telling me that there was no resolution to my complaint and that it is impossible to call or email Fetteg. Poor guy doesn't have a phone.
What does this mean in the broader sense? Homes are not selling because banks give few mortgages tiday due to increased bank reserve requirements.
So Whirlpool's business is no longer selling to new homeowners (they still have a small share of the replacement market). They now sell primarily to apartment complexes. This is a segment where quality and service are less important that you might like.
I like quality and service but these qualities are not easy to find. I purchased these appliances through Costco.
I have always been happy with their service. I used to find them superior to Amazon online and others. I purchased these uninstallable appliances through Costco. They share my displeasure about this situation.
Costco shouldn't deal with low-quality manufacturers. If I want drek, I'll hold my nose and go to Wal-Mart, Sears, K-Mart or the other dying and already dead low quality and customer-deaf sellers.
Costco Eddie- We'd like to bring this to the attention of our Costco.com department. Please email us your order number to email@example.com. -Ernie
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Enjoy low… COSTCO.COM Like · Reply · 1 hr Eddie Noodle Eddie Noodle Here is the reply I previously received from Costco Customer service. The response does not reflect any understanding of my problem. Costco sells a combined microwave and exhaust but will not install it. Costco also will not uninstall previously instal...See More Like · Reply · 11 mins Eddie Noodle Eddie Noodle Good Afternoon Edward, My name is Jackie and I am a supervisor with Costco.com.
From what I understand based on your initial contact with our email team, I understand that you had some issues with the installation of your appliances. I sincerely apologize for the frustration this delivery has caused and am more than happy to look into this. You mentioned in your most recent email that you are having issues with the vent on the Microwave. Can you please elaborate on what exactly is happening with the vent so we can get that taken care of?
From what it sounds like we may need to get you a replacement. Again I truly apologize for the inconvenience this has caused. If you would like to call me please feel free to call me at 509.573.8484.
I look forward to hearing from you soon. Thank you, Jackie Blake Ecommerce Supervisor Costco Wholesale | Yakima Member Service Center Phone: 509.573.8484 | Fax: 509.454.1310 12:30 PM - 9:30 PM Monday - Friday Welcome to Costco Wholesale Shop Costco.com for electronics, computers, furniture, outdoor living, appliances, jewelry… COSTCO.COM